![]() When using an additional display adapter, make sure to connect the adapter to the monitor cable first, before connecting the adapter to the dock. When the dock detects a connection but monitor EDID is not being passed successfully, Windows Display Control Panel lists the monitor as “No Monitor”, and only the default screen resolutions are listed. ![]() This will prompt the dock to poll for monitor EDID again. Power cycle the dock by unpluging and repluging the power cord of the dock to reset connections. Verify that all components are securely connected with all pins screwed in. Is an external display adapter such as the included VGA to DVI connected to the dock? For up to date information on the currently recommended driver for this dock, please visitĪs a best practice, it’s a good idea to reboot the machine after driver installation.ĭ. Is the recommended version of DisplayLink driver installed?Ĭurrent installed DisplayLInk driver version can be viewed in Add/Remove Programs (XP, Vista) or Programs and Features(Win 7), listed as “Display Link Core Software”. A simple test to narrow down the issue to a USB 3.0 specific problem is by connecting the dock to a USB 2.0 port on the machine instead.Ĭurrent host controller driver information can be found by opening Device Manager, right click on USB 3.0 Host Controller, Properties.ĭriver version and provider info is listed under the Driver tab.Ĭ. Driver download can usually be found from the computer manufacturer’s website. If the dock is connected to the computer via a USB3.0 port, verify that the machine’s USB 3.0 host controller driver is up to date. Windows 8 and Intel USB 3.0 Host Controllersī. If The dock is only having issues on USB 3.0 Windows 8, please see our article below on Win 8 and Intel USB 3.0 Host Controllers: Is the problem related to Windows 8 only? Monitor shows no display and Windows does not detect a monitor connection – display control panel does not detect the display:Ī. Monitor displays successfully at first, but drops connection and turns blank randomly.ģ. ![]() Monitor briefly displays “No Signal” before turning blank, but Windows Display Control Panel detects the connection, similar to monitor #3 below:Ģ. The list of symptoms outlines the most common problems we’ve seen, followed by troubleshooting steps that describes possible solutions applicable to these symptoms.ġ. This troubleshooting guide talks about some of the most likely causes for a “monitor blank” problem, specifically for when the monitor is connected through the DVI port on the back of the dock. ![]() In most cases setting up multiple monitors using the dock is a plug-and-play experience, but when there are issues and an external monitor simply will not display, the source of the problem can be hard to track down. The associated drivers are installed automatically from Windows Update if an internet connection is present when the docking station is first connected to the PC(a drivers CD also comes in the box). In both, these chipsets manage the USB 3.0 graphics, audio output and Gigabit Ethernet functions. The UD-3000 docking station features DisplayLink’s DL-3700 chipset and the UD-3900 features the DL-3900 chipset. ![]()
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